Remote Infrastructure Management
Globally, in the field of IT, infrastructure management has assumed a key role. Remote Infrastructure Management (RIM) helps Global companies achieve economy and efficiency. In a bid to ensuring quality at right cost, global managers will need a strong team of professionally trained people to manage their IT infrastructure. The curriculum bridges the gap that exists between the current skills and what businesses need and are looking for in a potential employee.
Our Remote Infrastructure Management solution provides complete 24x7 help desk coverage to ensure that the issues are addressed in a timely manner. It also covers call management to service request tracking to problem ticket management with all of them aligned to the ITIL framework. Our RIM solution is a cost-effective alternative to in-house IT Team. During implementation, we work with clients to complete a series of templates and workflow definitions to establish fully functioning trouble ticketing and detailed service reporting enabling IT organizations to validate their service level agreements. A searchable knowledge base expedites problem solving so that client issues are resolved faster and more efficiently and also helps in reducing escalations of similar known issues. Service tickets are automatically generated for those events that have been pre-defined - up to and including automatic notifications by phone, email, or pager. A web interface also allows you to enter and track trouble tickets and service requests from anyplace via the Internet while our service desk solution tracks all incidents until resolved.
- Dedicated Model
- Multi tenanted Shared Services
- Vendor & Technology agnostic
- Industrialized Service Delivery - Automation (We apply proven and reusable tools, methods and processes to ensure that our work is carried out consistently around the world and with less risk)
- Business aligned Services (We work closely with our clients to deliver infrastructure services that align with their unique business objectives, boost business agility and enable an environment of innovation and continuous improvement.)
- Quality at right cost